01
Concierge intake
Request
Ask when secure intake becomes available. Do not send a medical bill or details by ordinary email.
The public site keeps every selected file on your device.
Free bill auditNo signup · no upfront case fee
Your bill maybe wrong.Request a review.
We review medical bills, help prepare insurer appeals after signed authorization, and pursue potential overcharges. There is no upfront case fee; if no documented cash comes back, there is no success fee.
File stays on deviceSecure intake stays gatedNot a law firm
Fictional sample
Example bill
Amount questioned in this fictional bill
$0
Northstar Regional Hospital · Example Health Plan
Sample flagsQuestioned
99291
Critical care + ER visit billed together
Unbundling review
$1,840
27520
Out-of-network provider, emergency care
NSA review
$2,100
—
Deductible applied over plan limit
Deductible review
$800
$0
Upfront case fee
25%
Of documented cash returned
No signup
To try it
$0Upfront case fee·
25%Standard fee — only after cash recovery·
15%Pro case fee — only after cash recovery·
Review windowDefined in the signed agreement before collection·
Examples of US health plans
AetnaBCBSUnitedHealthcareCignaHumanaAnthemKaiserMolina
Try it · no signup
Select a bill. See the safe handoff.
This public site keeps selected files on your device; it does not upload them or invent a result. LifeDesk prepares appeals only with your signed authorization; we’re not your insurer or a law firm.
Drop your bill here
PDF, PNG, or JPG · Up to 20 MB · the file stays on your device in concierge mode
Screening flags
Waiting
Select a bill to prepare it for the human-audit handoff.
0 flags
No case yet
Process · 04 steps
How it works.
Start with an email-only availability request. Do not send medical or case information; document intake stays closed until the approved secure channel is ready.
02
Line-by-line
Review
A reviewer checks CPT codes, network status, plan terms, and the billing rules that may apply.
We share the findings before any appeal moves forward.
03
With authorization
Prepare
After you approve the findings and sign an authorization, LifeDesk can prepare and coordinate an insurer appeal.
No appeal is filed without your signed authorization.
04
No recovery, no fee
Recover
If the appeal results in cash being returned to you, the 25% case fee is calculated from that documented refund — never from a balance reduction.
No cash returned to you means no case fee. That's the whole point.
The numbers
Simple terms. Aligned incentives.
We look for duplicate charges, coding concerns, network questions, and plan mismatches. LifeDesk gets paid on a case only after documented cash is returned.
$0
Upfront case fee
Audit, preparation, and filing
25%
Standard success fee
Only after documented cash recovery
15%
Pro success fee
For active Pro members
Fee math · exact
See exactly what you keep.
Choose a hypothetical cash recovery. We show the Standard case fee and the amount that remains yours. This does not predict whether any bill will produce a recovery.
Cash returned
$4,740
Hypothetical recovery — not a forecast
$4,740
$100$10K$50K
Standard plan
You keep
$3,555
After the 25% case fee, charged only after documented cash recovery
Of $4,740 returned100%
75%
25%
Keep $3,555 Fee $1,185
With Pro, the case fee is 15%, so you would keep $4,029. The optional $79/month Pro subscription is separate.
Sample walkthrough
Watch a case move.
A fictional plan example showing how an accepted case could move from review to appeal and documented cash recovery. It is not a customer result.
Illustrative example · sample case
Step 02
4 sample flags, $1,767 questioned.
Hover any flagged line to see why a reviewer would investigate it in this example.
Northstar Regional · Fictional invoice A-88412DOS 03/12/26
Code
Line item
Charged
Allowed
99285
ER visit, high severityLevel review
$2,840
$1,950
93010
ECG interpretation, professionalCode-pair review
$420
$65
71045
Chest X-ray, 1 viewNetwork review
$380
$120
J2250
Midazolam, 1 mg
$94
$94
36415
Venous blood draw
$62
$62
80053
Comprehensive metabolic panelDuplicate review
$310
$48
Total
$4,106
$2,339
Hover a flagged line
4 sample flags · $1,767 questioned
Hover (or tab through) any flagged row to see why a reviewer would investigate it in this fictional example.
Total charges
$4,106
Amount questioned
$1,767
Free guide · instant access
A practical medical-bill checklist.
20 questions worth checking, plain-English context, and a cleaner way to organize questions for your provider or insurer. Educational, not a case-specific audit.
Open the checklistNo email required · Printable in your browser
LifeDesk · cheat-sheet
20 questions to check.
01 · ER level documentation
02 · Same-day code pairs
03 · Out-of-network service
04 · Modifier support
05 · Repeated anesthesia lines
06 · Deductible plan year
07 · Date of service
+ 13 more
Web + printFree
Trust
Your bill. Your data.
Medical records are exceptionally sensitive. That is why public document upload stays off while secure intake is finalized.
01
Your file stays on your device
This public site does not upload a selected bill or present sample flags as findings from it. Leave only your email to ask when secure intake becomes available.
02
No sale of case data
We do not sell case data or send medical records to ad networks. Public-site analytics are disclosed in the Privacy notice.
03
Deletion requests
You can request deletion of information we hold. We explain any legal, financial, or security record that cannot be deleted immediately.
04
Intake stays gated
Public document intake remains off until the approved channel and access controls are verified. Signed authorization is required before an appeal is filed.
Pricing
Two ways to work with us.
Everyone starts with a free high-level audit. For accepted cases, the payment method is saved for $0 and charged only after documented cash comes back. Pro is for repeat use, with a reduced 15% rate.
No recovery, no fee
Plan 01
$0/ upfront case fee
25% only after documented cash is returned
Free
Request a free high-level audit by email. For an accepted case, sign the service agreement and authorization, then save a payment method for $0 before we prepare and coordinate the appeal. We charge only after documented cash comes back to you.
- Free human bill audit
- $0 payment setup — no upfront charge
- Appeal preparation after signed agreements
- Case updates by email
- 25% of documented cash recovery
Best for ongoing care
Plan 02
$79/ month
optional ongoing support
Pro
For people who want optional ongoing support with new bills. Confirm current plan details before enrolling.
- Everything in Free
- Ongoing bill-review support
- Current features confirmed at enrollment
- 15% of recovery (vs 25%)
Compare
Free
$0 upfront · 25%
Pro
$79/mo · 15%
Bill audit
Availability request
Availability request
Upfront case fee
$0
$0 — subscription separate
Fee after documented cash recovery
25%
15%
Appeal preparation after authorization
Case updates by email
Insurer response timing
Varies by plan
Varies by plan
Ongoing bill-review support
—
Cancel anytime
n/a
FAQ
Questions people ask.
Can’t find what you’re looking for? Email hello@getlifedesk.com. A real person reads every message.
On this public site, selecting a bill keeps it on your device — it is not uploaded and no instant result is produced. To request a free human audit, leave only your email and ask when secure intake becomes available. Do not send medical documents or details. We don't sell your data, share it with advertisers, or feed it to data brokers — full stop.
Resources
Find your exact situation.
By insurer
Plan-specific questions to verify before preparing an insurer appeal.
By state
State and federal review starting points, with links to official regulators.
Learn
Cautious, plain-English guides to reading bills and checking questions.
Compare
Compare the concierge route with researching, drafting, and tracking an appeal yourself.
GET · YOUR · MONEY · BACK · GET · YOUR · MONEY · BACK ·