The questions, answered.
If you can't find what you're looking for, email hello@getlifedesk.com — a real person reads every message.
- Getting started
What bills can I send for a free audit?
Send an itemized medical bill, EOB, or portal screenshot from a US provider or insurer. On this public site, selecting a PDF or image keeps it on your device; email the document to LifeDesk to request the human audit.
- Privacy & security
Do you share my data with anyone?
We do not sell contact data to advertisers or data brokers. The public site does not upload a selected bill. If you email LifeDesk to request a review, see the Privacy and Security pages for the current handling posture.
- Audits & appeals
How fast do you respond after I request an audit?
We aim to acknowledge a free human-audit request within one business day. Timing for a case review or appeal depends on the documentation and insurer; we do not promise an instant online result.
- Audits & appeals
What if I disagree with the audit?
You review the findings before any appeal moves forward. LifeDesk does not prepare or coordinate an appeal without your approval and signed authorization.
- Pricing & billing
When do I get charged?
The audit, preparation, and filing are free. LifeDesk earns 25% only from money actually recovered (15% for Pro); no recovery means no fee. Pro is an optional $79/month support plan when enrollment is available.
- Pricing & billing
What does LifeDesk Pro cost?
Pro is an optional $79/month plan with a reduced 15% recovery fee. The public site currently routes Pro interest to a waitlist; confirm final plan terms before enrolling.
- Privacy & security
How do I delete my data?
Email privacy@getlifedesk.com with your request. There is no customer dashboard in the public-site concierge launch; LifeDesk will confirm the applicable deletion steps by email.
- Account
Can I pause my Pro subscription?
Pro is not available through an account dashboard during the concierge launch. When enrollment opens, the current billing and cancellation terms will be shown before you enroll.
- Audits & appeals
What insurers do you support?
LifeDesk reviews US medical bills case by case. Whether an appeal can move forward depends on the insurer, plan, documents, and signed authorization; we do not claim to support every plan automatically.
- Audits & appeals
Can you handle out-of-network bills?
LifeDesk can review out-of-network bills. Any available protections depend on the care setting, notice and consent, plan, and applicable law, so we assess the records rather than promise an outcome.
- Audits & appeals
ER bills — anything special?
Emergency bills can involve coding, network, and deductible questions. We review the bill and EOB against the available documentation; a review does not guarantee that an error or recovery exists.
- Pricing & billing
Why 25% (or 15% on Pro)?
It aligns incentives — our only payday is a share of money that actually reached you. Nothing upfront, nothing on a loss.
- Account
Do you support 2FA?
The public concierge launch does not provide customer accounts or a dashboard. Do not send medical documents through the contact or newsletter forms; use the documented intake path instead.
- Account
Do you offer support in Spanish?
A Spanish-language version of the public site is available at /es/. For a current intake or support request, contact LifeDesk and ask about available Spanish-language assistance.
- Audits & appeals
What happens if the appeal fails?
You owe nothing on the Free plan. We'll explain why it failed, and whether external review is available.